pkr398 Privacy Policy – How We Handle Your Data

pkr398 (referred to throughout this policy as "pkr398", "we", "us" or "our") is the operator of the online betting and casino platform accessible at pkr398.bet. We are the data controller in relation to all personal information collected through this website and any associated services.

This Privacy Policy applies to all users of pkr398 — whether you have registered an account, are browsing the platform without an account or have previously held an account that is now closed. It covers all personal data collected via the pkr398 website, mobile browser version and any communications you have with our support team.

By using pkr398 or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and storage of your data as described here. This policy is incorporated by reference into the pkr398 Terms and Conditions and should be read alongside them.

pkr398 collects personal data in two ways: information you provide to us directly and information generated automatically when you use the platform. Here is a full breakdown of both categories:

Information You Provide Directly

Information Collected Automatically

• Device information: Device type, operating system, browser type and version, screen resolution.
• Network information: IP address, approximate geographic location derived from IP, internet service provider.
• Usage data: Pages visited on pkr398, time spent on pages, betting and gaming activity, session start and end times.
• Transaction data: Deposit amounts, withdrawal amounts, bet amounts, game choices, timestamps of all transactions.
• Cookie data: See Section 6 for full details of how pkr398 uses cookies.

pkr398 uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described below without obtaining fresh consent from you first:

• Running your account: Creating and maintaining your pkr398 account, processing your deposits and withdrawals, recording your betting and gaming history and communicating with you about account-related matters.
• Identity verification: Confirming that you are who you say you are and that you meet the age and eligibility requirements to use pkr398. This process is required before large withdrawals and may be triggered at other times based on our risk assessment.
• Fraud prevention and security: Monitoring account activity for signs of fraud, money laundering, collusion or other prohibited conduct. This is a core obligation that pkr398 takes seriously and fulfils using automated monitoring tools and manual review.
• Responsible gaming: Using your betting history and session data to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, pkr398 may contact you proactively or apply responsible gaming tools as described in our Responsible Gaming policy.
• Improving the platform: Analysing aggregated, anonymised usage data to understand how members use pkr398 and identify areas for improvement. This analysis does not use personally identifiable information.
• Marketing communications: Sending you information about pkr398 promotions, bonuses and new features via email or SMS. You can opt out of marketing communications at any time by contacting support@pkr398.bet or using the unsubscribe link in any marketing email. Opting out does not affect transactional communications about your account.
• Legal compliance: Retaining records as required by applicable financial and anti-money laundering regulations and providing information to law enforcement or regulatory authorities when legally required to do so.

pkr398 processes your personal data under the following legal bases, depending on the type of data and the purpose for which it is being used:

• Contract performance: Most of the data processing on pkr398 is necessary to deliver the services you signed up for — running your account, processing transactions and settling bets. Without this processing, we cannot provide the service.
• Legal obligation: Identity verification, transaction record-keeping and cooperation with law enforcement and financial regulators are legal obligations that pkr398 must fulfil regardless of your preferences.
• Legitimate interests: Fraud prevention, platform security and responsible gaming monitoring are carried out on the basis of our legitimate interest in protecting the platform and its members. We always balance these interests against your rights before proceeding.
• Consent: Marketing communications are sent on the basis of your consent given at registration. You can withdraw this consent at any time without affecting your account.

pkr398 does not sell or rent your personal data to anyone. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment processors: When you deposit or withdraw, your payment details are shared with the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank or card issuer. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: KYC (Know Your Customer) checks may involve sharing your CNIC or other documents with a third-party identity verification service. These providers process your data solely for verification purposes and are contractually prohibited from using it for anything else.
• Game software providers: When you play a casino or slot game on pkr398, the game software provider may receive anonymised session data for RNG certification and game performance monitoring. No personally identifiable information is shared with game providers.
• Law enforcement and regulators: pkr398 will share data with police, courts, financial intelligence units or other competent authorities when legally required to do so. We respond to all valid legal requests promptly and in good faith.
• Anti-fraud networks: pkr398 participates in industry anti-fraud data-sharing arrangements. Where an account is identified as engaging in fraud, data about that account may be shared with other platform operators to prevent repeat offences.

pkr398 uses cookies and similar technologies to make the platform work properly, remember your preferences and analyse how members use the site. Here is a plain-English breakdown of the types of cookies we use:

pkr398 does not use third-party advertising cookies or any tracking technology that serves ads based on your browsing activity outside of our own platform. You can manage cookie preferences in your browser settings. Note that disabling essential or security cookies will impair your ability to use pkr398 normally.

pkr398 implements a multi-layered security architecture to protect your personal data. Security is not an afterthought at pkr398 — it is built into the platform's foundation. The measures we have in place include:

• TLS encryption in transit: All data exchanged between your device and pkr398.bet is encrypted using TLS 1.2 or higher, preventing interception during transmission.
• AES-256 encryption at rest: Sensitive stored data including identity documents and payment records are encrypted at rest using AES-256 encryption.
• Access controls: Only pkr398 staff who genuinely need access to your data for their specific role are granted it. Access is logged and regularly audited. No employee has blanket access to all member data.
• Two-factor authentication: pkr398 supports and encourages the use of two-factor authentication on your account. This significantly reduces the risk of unauthorised access even if your password is compromised.
• Regular security audits: pkr398 conducts periodic security assessments to identify and address vulnerabilities before they can be exploited.
• Real-time fraud monitoring: Automated systems monitor all account and transaction activity around the clock for patterns consistent with fraud, account takeover or money laundering.

pkr398 keeps your personal data only for as long as there is a legitimate reason to do so. The retention periods we apply are as follows:

• Active accounts: Personal data associated with an active account is retained for the lifetime of the account.
• Transaction records: Financial transaction records — deposits, withdrawals, bets — are retained for six years from the date of the transaction. This is a regulatory requirement under anti-money laundering obligations.
• Identity verification documents: CNIC copies and proof of address documents are retained for five years after account closure.
• Support communications: Email and chat records with our support team are retained for three years.
• Inactive accounts: Accounts with no login activity for 12 months may be closed by pkr398. Any remaining balance is held for a further 12 months, after which it is forfeited. Associated data is deleted 12 months after the account is closed, subject to any retention obligations that still apply at that time.

Once a retention period expires, pkr398 securely deletes the relevant data using industry-standard deletion methods that ensure the data cannot be recovered.

You have meaningful rights over your personal data held by pkr398. Here is what each right means in practical terms and how to exercise it:

To exercise any of the above rights, contact pkr398 at support@pkr398.bet with the subject line "Data Rights Request" and a description of what you are requesting. We will acknowledge your request within 72 hours and complete it within 30 calendar days. In some cases we may need to verify your identity before processing a request.

pkr398 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, do not register on pkr398 or provide any personal information to us.

If pkr398 discovers or has reasonable grounds to believe that a registered account belongs to someone under 18, we will immediately suspend the account, investigate the matter and delete all personal data associated with the account as soon as our investigation is complete. Any funds deposited through an account held by an underage user will be forfeited during this process.

If you are a parent or guardian and believe your child has registered on pkr398, please contact us immediately at support@pkr398.bet. We take these reports seriously and respond to them urgently.

The pkr398 platform does not contain links to third-party websites. All navigation on pkr398 stays within the pkr398.bet domain. However, certain features of the platform — particularly payment processing and game delivery — involve third-party services that operate under their own privacy policies.

When you use Easypaisa, JazzCash, NayaPay, SadaPay or any other payment method on pkr398, the payment transaction is processed by that provider according to their own terms and privacy policy. pkr398 is not responsible for the privacy practices of payment providers and encourages you to review their policies if you have questions about how they handle your financial data.

Similarly, casino and slot games delivered by third-party software providers on pkr398 may involve data being transmitted to that provider's servers for game processing purposes. pkr398 ensures contractual privacy obligations are in place with all software partners.

pkr398 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or legal requirements that apply to us. When we make material changes — changes that significantly affect how we collect or use your personal data — we will notify you via your registered email address and display a notice on the pkr398 platform.

The date at the top of this page shows when this policy was last updated. We recommend reviewing this policy periodically. Continued use of pkr398 after an updated policy is published constitutes acceptance of the updated terms.

If you have questions about any change to this policy, contact support@pkr398.bet before continuing to use the platform. We are happy to explain any change in plain language.

All privacy-related queries, data rights requests, complaints and concerns should be directed to the pkr398 data team using the following contact information:

• Email: support@pkr398.bet — use the subject line "Privacy Query" or "Data Rights Request" so your message is routed to the correct team immediately.
• Live Chat: Available 24/7 through the pkr398 platform when you are logged in. While live chat can handle general privacy questions, formal data access or deletion requests should be submitted by email to create a proper audit trail.

pkr398 acknowledges all privacy communications within 72 hours and completes formal data requests within 30 calendar days. If you are not satisfied with the response you receive, you have the right to escalate to the relevant data protection authority in your jurisdiction.